Frequently Asked Questions

What is the minimum order?

Our minimum order is 40 units, making custom candles accessible for everything from a smaller client appreciation initiative to a larger corporate, real estate, or team gifting program.

Can I order larger quantities?

Yes. We can produce larger orders, including 500+ candles. Larger production runs may require additional production time, which we'll confirm based on your project.

Can I mix different candle sizes in one order?

Yes. You can mix and match our candle sizes and products within the same order as long as the order meets the 40-unit minimum.

Do I need to know exactly what I want before I get started?

No. If you're still deciding on the vessel, fragrance, decoration, or packaging, our team can help guide you through the options.

How do I get started?

Tell us about your project, including your estimated quantity, preferred candle, fragrance direction, branding or printing needs, packaging preferences, and target delivery date. If you haven't decided on everything yet, we'll help you determine the right options.

Can I order samples before placing a larger order?

Yes. We offer a candle sample box for exploring our available vessels and fragrances, as well as a custom sample option for seeing your design on the finished vessel before placing a larger order.

How long does a custom order take?

Most standard custom candle orders ship within 7–10 business days. Larger or more customized projects may require additional time, which we'll confirm before production begins.

What candle sizes do you offer?

We currently offer 3.5 oz, 9 oz, and 12 oz candles.

Can I choose the color of the wax?

No. Our candles are produced with white wax. Colored wax options, such as black wax, are not currently available.

Can I choose the color of the candle vessel?

Yes. Select candle vessels are available in Cream, Black, and White.

Can I use my own vessel?

No. We currently work with our established ROAM vessels and do not accept customer-supplied vessels.

Can I order candles without a design or label?

Yes. We offer blank candles with no design or label, and pricing remains the same.

What is the difference between printed and labeled candles?

Full-color printed candles feature artwork applied directly to the vessel for a more permanent finish. They're especially well suited to closing gifts, luxury client appreciation, and milestone gifting. Labeled candles use a custom printed label and offer more flexibility for larger gifting programs, brokerage or team initiatives, and projects where you may want to use multiple designs or scents.

Can I mix and match scents?

Yes. Labeled-style candles can be mixed and matched across up to six scents within an order.

Can I create a custom fragrance?

Yes. Our Custom Scent Program allows you to create a fragrance developed specifically for your brand. Our team guides you through the development process to create a distinctive scent designed around your brand and the experience you want to create.

Can I mix different candle sizes in one order?

Yes. You can mix and match our candle sizes and products within the same order as long as the order meets the 40-unit minimum.

Do you offer gift boxes?

Yes. Gift boxes are available as an optional add-on for 12 oz candles. When configuring your order, select “Candle + Luxury Box” to include a gift box with each candle.

Do you have boxes for the 3.5 oz and 9 oz candles?

No. Our current custom box offering is designed for the 12 oz candle.

Can I add custom matches?

Yes. Custom printed matches are available as an add-on to select candle orders.

Can I change the color or style of the matches?

No. Our current match offering has a set design and color configuration and cannot be produced in alternate colors.

Can I order the Deluxe Candle Gift Set?

Yes. Our Deluxe Candle Gift Set combines a custom candle with a finished gift presentation, making it well suited for client appreciation, real estate gifting, and other meaningful occasions.

Do you offer design support?

Yes. Our team can help guide your artwork, vessel, fragrance, and packaging choices. We're happy to answer questions and help you prepare your project for production.

What artwork files do you accept?

We accept high-resolution PNG files with a transparent background for custom candle artwork.

Can you help if I don't have print-ready artwork?

Yes. We can help determine whether your existing artwork can be prepared for production, but the original file must be high enough quality to produce a clean final result.

Can you match my brand colors?

Yes. We can work with your brand colors and match them as closely as possible for production. Keep in mind that printed colors can look different from colors displayed on a screen because digital colors use light while printed colors are reproduced with physical inks and materials.

Can I use different artwork on the same order?

For a single order, the artwork must remain the same across all units. If you'd like multiple designs, each design would need to be ordered separately.

Do I approve the artwork before production?

Yes. Before production begins, you'll approve the final proof for your order. While we don't create artwork from scratch, our team is happy to provide guidance and answer questions throughout the process.

How is pricing determined?

Pricing depends on the product and selected options, including quantity, vessel, fragrance, decoration, packaging, and other project requirements.

Is volume pricing available?

Yes. Volume pricing is automatically applied when your selected quantity reaches an applicable pricing tier. The estimated total updates as you select your quantity and options.

Can I see my estimated total before ordering?

Yes. Our product configurators show an estimated total as you select your quantity and available options.

Does ordering more lower the price per candle?

Larger quantities may qualify for lower per-unit pricing. Applicable volume pricing is reflected as your selected quantity reaches each pricing tier.

Can I order exactly 40 candles?

Yes. 40 units is the minimum order quantity, so you can place an order for exactly 40 units or increase your quantity as needed.

How long does a custom candle order take?

Most standard custom candle orders ship within 7–10 business days. Larger or more customized projects may require additional time, which we'll confirm before production begins.

What is the difference between production time and shipping time?

Production time is the time required to create your order. Shipping transit time begins once the finished order leaves our studio and varies based on the destination and shipping method.

What if I need my order by a specific date?

Let us know your target delivery date when you get started. We'll review your project, confirm the production and shipping timeline, and let you know if your requested date is achievable before production begins.

Can you ship my order to one location?

Yes. We can ship your completed batch order directly to a single destination.

Can you ship candles to multiple recipients?

Yes. Individual recipient shipping is available for 12 oz candles, allowing a single batch order to be distributed across your recipient list.

How much does individual recipient shipping cost?

Individual recipient shipping is $16 per 12 oz candle. This cost is included in the selected price, so you will not be charged an additional shipping fee for these recipients at checkout.

How do I provide the addresses for individual recipient shipping?

Submit the completed recipient address form at least one week before your requested ship date so we can coordinate delivery to each destination.

Does individual recipient shipping qualify for complimentary shipping?

No. Individual recipient shipping does not qualify for complimentary shipping offers.

Do you hold inventory and ship individual gifts over time?

No. Individual recipient shipping applies to a single batch order distributed across the recipient list. We do not hold inventory and fulfill individual gifts over an extended period.

What are the dimensions of your candles and packaging?

3.5 oz — CR04: 2.45" diameter at top, 2.38" diameter at base, 2.9" high, or 3.1" high with lid. 9 oz — CR10: 3.05" diameter × 3.40" high. 12 oz with wood lid: 3.85" diameter at top, 3.6" diameter at base, 4.45" high, approximately 2 lbs poured weight. 12 oz box: 4.25" square × 4.8" tall, approximately 3.8 oz. Custom matchbox: 4.4" long × 2.55" wide × 0.85" tall, approximately 1.35 oz.

Are your candles intended for indoor use?

Our candles can be enjoyed indoors or outdoors, depending on where you'd like to use them. Placement and environmental conditions can affect candle performance, so always follow proper candle-safety practices and never leave a burning candle unattended.

How should I care for my candle?

For the best experience, trim the wick to about 1/4 inch before each burn and allow the wax to melt evenly across the surface during the first burn. Keep the candle on a stable, heat-resistant surface, away from drafts and anything flammable, and never leave a burning candle unattended. Always allow the candle to cool completely before moving or handling it.

Are your candles safety tested?

ROAM candles are developed with performance and safety in mind. Each candle undergoes burn and safety testing to evaluate factors such as wick performance, burn quality, and vessel compatibility, helping ensure a polished, reliable gift for your clients, homeowners, and real estate gifting programs.

Can I reorder the same candle?

Yes. Once your design is established, we can support repeat orders while maintaining consistency across future production runs.

Can I reorder without starting the design process again?

Yes. Once your specifications are established, repeat orders can be produced from the existing project details to make future gifting easier and more consistent.

Can I create an ongoing gifting program?

Yes. We can support recurring production for client appreciation, real estate gifting, brokerage and team programs, and other ongoing business gifting needs.

What types of businesses use ROAM for gifting?

We work with businesses across industries including real estate, hospitality, professional services, events, finance, wellness, and more. Custom candles can be created for client appreciation, closing gifts, employee recognition, events, and branded gifting programs.

What can I use custom candles for?

Custom candles are well suited for client appreciation, closing gifts, employee and team gifting, events, milestones, holidays, launches, and other meaningful moments where you want your brand to make an impression.

Can I create a client gifting program with ROAM?

Yes. We can help you create a consistent gifting program around your brand, from selecting the right candle and fragrance to packaging and delivery.

Can I send one order to multiple clients?

Yes. Individual recipient shipping is available for 12 oz candles, allowing a single batch order to be distributed across your recipient list.

How does individual recipient shipping work?

Your order is produced as a single batch and then distributed to the recipient addresses you provide. Submit the completed recipient address form at least one week before your requested ship date.

How much does individual recipient shipping cost?

Individual recipient shipping is $16 per 12 oz candle. This cost is included in the selected price, so you will not be charged an additional shipping fee for these recipients at checkout.

Does individual recipient shipping qualify for complimentary shipping?

No. Individual recipient shipping does not qualify for complimentary shipping offers.

Can I use different scents for different clients?

Yes. Labeled-style candles can be mixed and matched across up to six scents within an order, making it easy to create variety within a larger client gifting program.

Can I order blank candles for client gifting?

Yes. We offer blank candles with no design or label, and pricing remains the same.

Can I reorder the same client gift later?

Yes. Once your design is established, we can support repeat orders while maintaining consistency across future gifting programs.

Can you help me choose the right candle for my gifting program?

Yes. Our team can help you choose the right vessel, fragrance, decoration, and packaging based on your brand, audience, quantity, and gifting occasion.

Can you support large corporate or client gifting orders?

Yes. We can produce larger orders, including 500+ candles. Larger production runs may require additional production time, which we'll confirm based on your project.